Hours: 16 hours plus potential overtime. Must be available Friday & Saturday.
Pay: £10 per hour with scope for promotion & pay progression.
At New Pastures Home, we are looking for an exemplary, larger-than-life shop manager to join our team and to help us to grow as a business. Alongside the general management of the shop, a key task will be to work with customers to identify and purchase products they desire. In addition to line-managing retail assistants, the aim of this role is to provide exceptional customer service and to increase our company’s growth and revenue through sales maximisation. We offer our customers a premium and exclusive shopping experience, where the customer knows that all products have been handmade and selected for them by co-founders and owners, Hywel & Dean. We are looking for a vibrant, confident and trustworthy individual to become an integral part of our team. We are particularly keen to receive applications from those who are excited by the prospect of growing with the rapid development of a new business. A willingness and ability to travel to trade/art & craft markets is considered desirable. For the right candidate, there is scope for additional hours and paid responsibilities.
Manage the shop and line-manage retail assistants, ensuring that the highest standards of shop presentation, efficiency and customer service is provided.
Welcome and greet customers, ensuring high levels of customer satisfaction through excellent sales service.
Maintaining outstanding store & product condition and visual merchandising standards.
Manage point-of-sale processes in addition to cash handling. Process customer payments and support owners in the refund process.
Assist with the sales process by maintaining a fully stocked store.
Ascertain customers’ needs and wants through open dialogue and make personalised recommendations, including upselling where possible.
Resolve customer enquiries and complaints.
Receive deliveries and conduct stock checks.
Be aware of shoplifting and payment/identity fraud.
Keep up to date with product information so you can accurately describe product features and benefits to customers. This is particularly relevant for crystals, candles and artwork processes.
Support in the maintenance and cleaning of the shopfront, workshop, communal area and storage rooms.
Assist in general admin and labour tasks that are associated with business activities.
Follow all company policies and procedures.
Assist owners in tasks relating to business matters not mentioned above.
Essential Requirements & Skills:
Energy, enthusiasm and positivity that matches the level of the business owners.
Proven working experience in retail, or transferable skills from other settings. Failing that, an undeniable desire to learn new skills quickly.
Friendly, helpful, confident and engaging personality.
Proactive, able to use own initiative, with an exceptional work ethic.
Basic understanding of sales principles and customer service practices.
Computer literacy and familiarity with point-of-sale systems.
Proficiency in spoken and written English.
Good numerical, verbal communication and interpersonal skills.
Ability to work as a member of a team, to lead a team, and able to take instructions and carry out duties as requested by the owners.
Physical fitness and an ability to move stock.
Exceptional punctuality, personal presentation and timekeeping.
Full driving licence is desirable, as is an ability and desire to travel short distances to attend and run our market stalls.
New Pastures Home is a small, but rapidly-expanding independent business that focuses on uplifting and enhancing homes and workspaces through the medium of premium fragrances and visuals. Our products are handmade either by us, or by our trusted partners/other small businesses, and are always sustainably and ethically sourced, vegan-friendly, and eco-friendly. We have created an inclusive and exciting workplace, where we make and sell our products all under one roof. We have recently introduced candle-making workshops and attend art & craft markets, where our services and products are always in exceptionally high demand. There is a real appetite for what we offer, and any new member of the team would be expected to be genuinely excited to be a part of this, and go above and beyond to contribute to this continued growth.
Working at NPH is challenging yet enjoyable, where respect for all members of the team is of paramount importance. Essentially, we are looking for a shop manager and retail assistants to work with us, not for us. We offer flexibility in working hours, and expect this in return from our team members. High expectations are set for all, but we also reward well for achieving what is set out. If you have ambitions or skills that you’d like to learn for your own professional and/or personal development, speak with us and it will be our pleasure to help you achieve this whilst being a member of our team.
On top of your standard hourly pay, we offer:
20% off all fragranced products.
15% off all crystal & homeware products.
Complimentary refreshments/tea & coffee in the staff room.
Smart/casual dress - no uniforms.
Opportunities to progress/earn promotions and pay rises when additional responsibilities are taken on.
Work socials, benefits and gifts.
Plus much more!
To apply, please forward your up-to-date curriculum vitae (CV), a covering letter explaining why you would like to work with us and how you meet our expectations set out in this job description, along with the names and contact information of two referees, to [email protected]. Please add ‘Job Application: Shop Manager’ to the subject line. We will only seek references after a successful interview and after receiving your consent.
Deadline For Applications: 8:00pm, Wednesday 31st August 2022.
Interviews: Week commencing 5th September 2022.
Start Date: Week commencing 12th September 2022, or as soon as possible afterwards.
If you have any questions, or would like to discuss any aspect of this advertisement before applying, please get in contact with Hywel & Dean (business owners) by emailing [email protected].
We will respond to all applicants who apply using the correct channel and apply with all requested articles as detailed above.